How It Works
Ten steps. Same way. Every time.
Predictable, documented, transparent. From the moment you tap the quote button to the day we hand back the keys, every step is the same.
Answer
What is the Rivian Auto Body 10-Step Repair Process?
A documented intake-to-delivery workflow that takes every Rivian through the same path: app intake, cloud diagnostics, quote approval, high-voltage isolation, repair execution, QA scan, OTA test, road test, walkthrough, and a lifetime warranty log entry tied to your VIN.
Our 10-Step Process
A clear, documented path from accident to back on the road.
Every Rivian we touch goes through the same ten steps so you get the same factory-grade result, every time.
- Step 01
App Intake
Send photos and details from your phone in 60 seconds. We respond with a real range before you arrive.
- Step 02
Cloud Diagnostics
Full Rivian-cloud diagnostic scan captures every active and stored fault, plus battery and ADAS state.
- Step 03
Quote Approval
Transparent, line-item estimate. We coordinate insurance and walk you through the plan in plain English.
- Step 04
HV Isolation
Certified high-voltage isolation by Level 3 EV technicians, verified to zero potential before any structural work.
- Step 05
Repair Execution
OEM panels, certified welding, downdraft paint booth, spectrophotometer color match. Procedure-by-procedure documentation.
- Step 06
QA Scan
Post-repair scan to confirm every system reads clean and every torque value is logged.
- Step 07
OTA Test
Software check and over-the-air sync to make sure your Rivian comes back current.
- Step 08
Road Test
Real-world drive to verify suspension, ADAS, regen, motor calibration, and noise/vibration profiles.
- Step 09
Walkthrough
In-person delivery walkthrough with the technician, including a downloadable PDF report.
- Step 10
Warranty Log
Lifetime workmanship warranty logged to your VIN and transferable to future owners.